Terms & Conditions

Age of Consent

By purchasing products from loveconcept.co.uk you declare that you are 18 years of age or above or have the legal right to possess adult products in your area or community. If it is discovered that you are not of the legal age to purchase from the website, loveconcept.co.uk is not obliged to accept your order.

Contract Formation

Orders made through loveconcept.co.uk are subject to acceptance and availability. Loveconcept.co.uk may choose at any time to cancel your order. No contract will officially exist between yourself and loveconcept.co.uk until your parcel has been despatched.

Loveconcept.co.uk provide a secure checkout for the encrypted delivery of sensitive customer information such as contact and credit card details. Please see our Security page.

Your credit card is charged in the name of our parent company, With A Passion.

Data Protection

Loveconcept.co.uk is compliant with the Data Protection Act. Your details will not be passed on to any third party without prior consent.

Privacy Policy

We may use personal information to provide the services you’ve requested. We will only use this information for auditing, research and analysis to operate and improve our technologies and services, it is never sold or passed on without consent.

Our site allows you to opt out of receiving communications from us when we request your information. Also if you want to opt out at a later point, you can do so by e-mailing us or writing to our address.

We use cookies and other technologies only where required for our shopping technology to work. Your personal information will never be stored in any cookies generated by our systems.

Read more about our privacy policy here.

Delivery Charges

Service Level


Delivery Time

FREE For Orders Over

Royal Mail Tracked £3.95 2 – 5 working days FREE DELIVERY over £19.99
Royal Mail Tracked 24 £4.95 1-2 days (Mon-Sat) FREE DELIVERY over £50
Interlink Express 24 – Guaranteed Next Working Day £5.95 1 working day (Mon-Fri) FREE DELIVERY over £60 
Europe – International Signed For Parcel £10.00 2 – 7 Days FREE DELIVERY over £100 
Rest Of the World Signed For £19.95 10-15 Days For a list of the Rest Of The World please see below


Same Day Despatch

We endeavour to ship all orders the same day, if received Monday to Friday between the hours of 8am to 4pm. If your order is placed outside of these working hours it will be shipped the next working day.

Please note that during exceptionally busy times (including Christmas Holidays), while we endeavour to deliver our orders on time, delivery of orders may be delayed due to courier issues outside of our control.

UK Base Orders

Royal Mail Tracked Delivery   – Delivery usually within 1 to 3 days. You can track your parcel online at www.royalmail.com using the Tracking Number we will send you after your order is despatched.  However 10 working days should be allowed before contacting us if your order has not arrived (Royal Mail’s Terms & Conditions say they will accept claims for missing or lost parcels if your parcel is not delivered (or no delivery attempt) 10 or more working days (Mon to Fri) after the due delivery date).

Interlink Express 24 Guaranteed Next Working Day Service – Guaranteed to arrive Next Working Day – Monday to Friday. (With this service you will receive an email and/or text with an estimated hour time slot for delivery.  You will also be given the opportunity to re schedule your delivery to suit you!). Please note that if you order your sex toys before 4pm on Thursday and select next day delivery (next working day service) then you should receive your sex toys the next day (UK Mainland Only)  PLEASE NOTE:If you live in the Highlands area delivery may take longer than specified. Orders outside of mainland UK are unlikely to arrive next working day. Please allow 2-5 working days, depending on the destination. In case of adverse weather please check the Interlink and Royal Mail websites for possible delays.


Discount Offers & Voucher Codes

Loveconcept.co.uk has the right to end offers at any time. In the instance that a customer has two or more discount codes they should use the code for the greater amount as discount offers and voucher codes can not be added together.

Waste Electrical Equipment (WEEE) Regulations

Waste Electrical Equipment (WEEE) Regulations state that all electrical equipment – including sex toys – must be disposed of at a designated electrical waste collection centre and not in your regular dustbin. When you buy an electrical item from us, we will dispose of your old one correctly for free. Click here for more details


All goods sold through this site are sold as ‘novelty goods.’ The vendor, With A IDN Trade Ltd, the holding company of loveconcept.co.uk, cannot be held responsible for any injury caused by improper use.

Goods or packaging of goods may differ slightly to those displayed on the website.

With A IDN Trade Ltd, holding company of loveconcept.co.uk cannot be held responsible for errors or interruption on the website.


Material on this site may not be copied, reproduced, republished, downloaded, posted, broadcast or transmitted in any way without the permission of With A IDN Trade Ltd.

Acceptance of Terms & Conditions

Use of this site constitutes your acceptance of these terms and conditions, which take effect on the date of which you first use the site. These Terms and Conditions do not affect your statutory rights.