Not going to be in during the day?
If you are not going to be in during the day and don’t want the inconvenience of collecting your parcel from the depot if you miss your delivery we can deliver to your work address as long as your state your billing address first when ordering. Don’t worry its very discreet, scroll to the bottom of this page to see of how your order will look.
FREE For Orders Over
|Royal Mail Tracked||£3.95||2 – 5 working days||FREE DELIVERY over £19.99|
|Royal Mail Tracked 24||£4.95||1-2 days (Mon-Sat)|
|Interlink Express 24 – Guaranteed Next Working Day||£5.95||1 working day (Mon-Fri)|
|Europe – International Signed For Parcel||£10.00||2 – 7 Days|
|Rest Of the World Signed For||£19.95||10-15 Days|
Same Day Despatch
We endeavour to ship all orders the same day, if received Monday to Friday between the hours of 8am to 4pm. If your order is placed outside of these working hours it will be shipped the next working day.
Please note that during exceptionally busy times (including Christmas Holidays), while we endeavour to deliver our orders on time, delivery of orders may be delayed due to courier issues outside of our control.
How long does it take to arrive?
UK Based Orders
Royal Mail Tracked Delivery – Delivery usually within 1 to 3 days. You can track your parcel online at www.royalmail.com using the Tracking Number we will send you after your order is despatched. However 10 working days should be allowed before contacting us if your order has not arrived (Royal Mail’s Terms & Conditions say they will accept claims for missing or lost parcels if your parcel is not delivered (or no delivery attempt) 10 or more working days (Mon to Fri) after the due delivery date).
At the checkout enter your billing address first, then if you require, untick the Ship To This Address box and enter your alternative Delivery Address.
Tracking your order
Your order will move through our system and once despatched you will receive an email confirmation. For Interlink Next Day & Royal Mail Tracked deliveries, your unique tracking number will be included in the email when we despatch your order. Please be aware that loveconcept.co.uk cannot be held responsible for orders delayed by incorrect address information supplied during the checkout proces
Security and Discretion
All products are shipped discreetly in a nondescript package with absolutely no indication as to the contents. All orders are sent recorded delivery by the Royal Mail or Recorded delivery by DPD.
Regardless of the size or cost of your order, your goods will be dispatched in a box and will require a signature.
We will email you your tracking number on the day of dispatch
Depending on the size of your order it will either be shipped by Royal Mail AirSure (Registered) or Fedex
Delivery takes 2 – 7 working days
Please be aware heavy or large orders will be charged extra shipping costs above the standard rate. We will contact you once your order is ready to be dispatch with the extra shipping charge.
We currently ship to the following international destinations:
Stock and Ordering
Goods that are in stock are dispatched same day if you order before 3pm. If you have ordered an item that is out of stock and want to wait a bit longer for delivery, we would expect to get your goods to you in about 12 days.
If your are not in when your parcel arrives Royal Mail will keep your package at your local depot for 7 days enabling you to pick it up. After 7 days the parcel then returns to us. Postal charges apply to send the goods back out to you.
If any questions should arise, regarding your order. We will try to contact you by email and if that fails, we will try to contact you by phone if a number was provided.
If you select an item that is out of stock and choose overnight shipping as your method of delivery we will not dispatch your order until all the goods are in stock. If you wish to do a split dispatch order please email firstname.lastname@example.org